Business Terms for B2B Services

These Business Terms govern B2B services supplied by rise.sk s. r. o. to clients acting in the course of business, professional activity, or public-sector duties. A client may be a legal entity, a self-employed person, or a public-sector authority or organisation.

These Terms are not intended for consumers, and Rise does not accept consumer orders under them. They also do not govern licences for Rise products, trial operations, or pilots such as the Moja Firma product. Separate terms apply to each such product or pilot.

Submitting a contact form or email, or taking part in a phone call, is only an enquiry. It does not create an order, reserve capacity, or oblige Rise to begin work.

• Custom software
• AI, automation, and data
• Product strategy and UX/UI design
• Software modernisation
• Digital marketing
• Technology consulting and audits

The provider is rise.sk s. r. o. Its complete registration and contact details appear on this page alongside these Terms. The client will provide its business name, identification and billing details, and the person authorised to make decisions about the engagement.

The parties may communicate by email or an agreed project tool in their day-to-day work. Approval of scope, price, a change, delivery, or another legally significant step must be recorded in text that can later be evidenced. An individual agreement may require a stricter form.

Registered name

rise.sk s. r. o.

Registered office

Karpatské námestie 7770/10A, 831 06 Bratislava - mestská časť Rača, Slovenská republika

Company ID

56 911 157

Tax ID

2122531840

VAT ID

SK2122531840

Commercial register

Mestský súd Bratislava III, section: Sro, file no.: 188634/B

Email

rise@rise.sk

An engagement is formed when the client accepts in writing, within the stated period and by the stated method, a Rise proposal that refers to the exact version of these Terms, or when both parties sign an individual agreement. Payment of an advance invoice alone does not form an engagement unless Rise has already confirmed the proposal.

If documents conflict, an individual agreement or amendment takes priority. It is followed by a data processing agreement or SLA only for the matters it governs, then by the accepted proposal and specification, and finally by these Terms. A later and more specific agreement prevails over an earlier general one.

A separately signed agreement is required for engagements involving special-category personal data, critical operations, regulated or automated decision-making, committed availability, public procurement, or a risk of loss that may materially exceed the engagement price.

The proposal will state the objective and scope, exclusions, deliverables, acceptance criteria, required client cooperation, timing, price, and payment plan. Where relevant, it will also cover source code and account control, hosting, support, an SLA, data processing, subcontractors, and external providers.

Additional work begins only after written approval of its scope and its effect on price and timing. An ordinary email from an authorised contact is sufficient unless an agreement requires another form. Rise need not act on an oral or unclear request until the parties agree its consequences.

If the client does not provide materials, access, or a decision on time, deadlines move by at least the period of delay and are rescheduled according to available team capacity. Rise will explain a known impact in advance and propose a realistic replacement date.

The proposal states the price and how it is calculated. Unless the proposal says otherwise, prices exclude VAT and VAT is added under the applicable rules. An advance, milestone payment, or prepayment is required only when the accepted proposal states it.

Invoices are due 14 days after issue unless the proposal or individual agreement states another period. The client will raise a substantive invoice objection without undue delay and pay the undisputed part.

In the event of late payment, Rise may claim statutory default interest and the statutory fixed recovery charge. After written notice, Rise may suspend further work or withhold undelivered outputs until the overdue undisputed amount is paid. Suspension extends delivery dates accordingly.

Rise will deliver through the method agreed in the proposal, such as a repository, project tool, design file, or delivery record. The client has five business days after delivery to accept the output or send a specific list of material deviations from the acceptance criteria.

General dissatisfaction, a new request, or a request outside the approved scope is not a defect. Rise will correct a confirmed deviation and resubmit the output within a reasonable period.

If the client does not respond, Rise will send a written reminder. If the client does not report specific deviations within a further three business days, the output is deemed accepted. Knowing deployment or normal production use also constitutes acceptance, without affecting latent defects reported during the agreed correction period.

The client will provide accurate materials, decisions, testers, and secure system access on time. It will appoint a contact authorised to approve scope and outputs. The client is responsible for ensuring that its instructions, data, trade marks, copy, photographs, and other materials may lawfully be used for the engagement.

Where the client acts as controller, it will ensure a legal basis for processing in its systems and provide the required information to data subjects. Rise need not follow an instruction that is manifestly unlawful or creates an unreasonable security risk. Rise will alert the client to the issue.

Unless the proposal includes production operations, the client is responsible for operational backups, recovery, accounts, and the deployment decision. Rise is responsible for backups or rollback only to the extent expressly assumed in the proposal.

After full payment for the relevant deliverable or milestone, Rise grants the client an exclusive, perpetual, worldwide licence to the custom work for all agreed forms of use. The client may use, reproduce, publish, modify, combine, sublicense, and transfer the work, including transfer to a replacement supplier.

Before payment, the client may use an output only for review, testing, and acceptance. If an engagement ends in part, the same rights apply to each independently usable deliverable or milestone that has been paid in full.

Rise retains rights in tools, templates, general components, libraries, methods, and know-how that predate the engagement or were created for general reuse. Where they are necessary to the delivered solution, the client receives a non-exclusive, perpetual licence broad enough to use and modify them within that solution without depending on continued work by Rise.

Open-source software and third-party materials remain subject to their own licences. The client continues to own its data, domains, accounts, and supplied materials. Rise will hand over the agreed repository, source files, exports, documentation, and access to the extent stated in the proposal.

Each party will protect the other party’s non-public commercial, technical, security, and project information and use it only to prepare and perform the engagement. Access is limited to people and subcontractors who need it and are bound by appropriate confidentiality duties.

The duty does not cover information that was demonstrably public, already lawfully known to the recipient, independently developed, or lawfully received from a third party. If disclosure is required by law or a public authority, the affected party will notify the other party in advance where legally permitted.

General confidentiality continues during the engagement and for five years after it ends. Trade secrets, personal data, and information protected by law remain protected for as long as their nature or the law requires.

Rise will not publish the client’s name, logo, screens, results, figures, or a project description, including an anonymised case study, without the client’s prior written approval of the exact publication scope. Approval may be withdrawn for future use.

Where Rise processes personal data on the client’s behalf, the parties will sign a data processing agreement before access begins. It will define the subject and duration of processing, instructions, data and data-subject categories, security measures, subprocessors, transfers outside the EEA, assistance with rights requests, and the return or deletion procedure.

Rise limits access to people who need it and applies appropriate protection in transit and at rest. Rise will notify the client of a confirmed incident affecting client data without undue delay, together with the known scope and measures taken. Legal retention duties and technical backups may require limited retention after the engagement ends.

Rise does not put client or sensitive data into external AI systems for its internal work. An exception is allowed only for a provider expressly approved as part of the client solution and named in the proposal or data processing agreement. Only necessary data may be used. Client data must not be used to train general models or improve the service for other customers.

AI-assisted outputs delivered by Rise as its own work are subject to human review. A production system may produce probabilistic or inaccurate output. The proposal must therefore define source traceability, testing, human approval, and automated-decision boundaries that match the risk. The final business or regulated decision remains with the client unless an individual agreement establishes a verified alternative.

For custom software and automation, Rise will correct at no additional charge for 90 days after acceptance a reproducible defect that causes a material deviation from the agreed acceptance criteria. The client must report the defect with a description, circumstances, and available reproduction evidence.

The correction period does not cover a new feature, changed requirement, ordinary development, or a problem caused by the client or a third party, an unsupported environment, incorrect input, misuse, or a service outside Rise’s control. Rise may still offer paid diagnosis and correction.

Maintenance, on-call service, monitoring, hosting, backups, guaranteed response times, and an SLA exist only under a separate order. Without one, Rise does not promise continuous availability or a response outside agreed project work.

For modernisation work, Rise relies on the available code, documentation, environment, and access. Initial analysis may not reveal every latent defect, security weakness, licence restriction, or dependency in a legacy solution. Rise will report a new finding and the parties will agree its effect as a change in scope.

Before production work begins, the parties will allocate responsibility for backups, recovery testing, and any rollback. Rise is not responsible for a pre-existing defect or third-party restriction outside the approved scope, but remains responsible for professionally performing its own agreed work.

For product strategy and UX or UI design, the proposal sets the deliverables, format, revision count, and approval method. After payment, the client receives the agreed editable source files and exports. Research, a prototype, or a user test reduces uncertainty but does not guarantee market adoption or a particular commercial result.

For digital marketing, the client retains control of accounts, measurement, and data. Rise does not guarantee search ranking, traffic, enquiry volume, revenue, or the availability or behaviour of an external platform. The client approves published claims and remains responsible for legality, factual accuracy, and rights in supplied materials.

A technology consultation or audit is a professional opinion based on information and conditions known at the date of the output. It is not legal, tax, or accounting advice. The client decides which recommendations to adopt and is responsible for implementation outside Rise’s scope.

Rise provides services with professional care and is liable for loss under mandatory law and the agreed scope. The client will take reasonable steps to prevent and limit loss and will report a circumstance that may increase it.

Rise’s aggregate liability for all claims connected with one engagement is limited to the net price of the affected engagement, excluding VAT. To the extent permitted by law, Rise is not liable for indirect or consequential loss, or lost profit that could not reasonably have been foreseen when the engagement was formed.

The limitation does not apply where mandatory law prohibits it. If downtime, data loss, a regulated process, or another risk may cause loss materially above the engagement price, the parties will sign an individual agreement before work begins and define architecture, limits, insurance, backups, and an SLA appropriate to that risk.

An engagement for a defined output ends when the parties perform and settle their obligations. Either party may terminate an ongoing service agreed for an indefinite period on 30 days’ notice unless the proposal states another period.

For a material breach, the affected party will give written notice and ten business days to cure where cure is possible. Immediate termination is available for an unlawful instruction, serious security threat, intentional confidentiality breach, or another breach that cannot be cured.

On termination, the client will pay for work performed and approved non-refundable external costs. Rise will hand over paid, independently usable outputs and will return or delete data and remove its access as agreed.

An event outside a party’s reasonable control postpones the affected duty for the necessary period. The affected party will notify the other without undue delay and mitigate the impact. If a material impediment lasts more than 30 days, either party may terminate the unfinished part of the engagement.

The contractual relationship is governed by the law of the Slovak Republic. The parties will first try to resolve a dispute through practical negotiations. If they do not agree, the matter will be decided by the competent court of the Slovak Republic.

The Slovak text of these Terms is authoritative. Other language versions are complete translations for information. An individual agreement may designate another authoritative language for a particular engagement.

The version identified or attached to the accepted proposal applies to the engagement. A later version does not amend an existing engagement without written agreement. Earlier versions remain available in the archive. If a provision is invalid or unenforceable, the remaining provisions continue to apply.

This text is a draft for legal review and has no effective date. It takes effect only after approval by a Slovak lawyer, insertion of an effective date, and publication as an approved version. A separate privacy policy governs the personal data of website visitors.